This is a frequent comment.
Many of our clients have come to us for after having this issue.
We guarantee all of our work. If we quote on a job we honour it. If we under quote- that is our problem, so we wear it and learn from it.
What you see is what you get…the work you have asked for in the time you wanted it and at the cost you were quoted.
We guarantee our service to our clients not because they sign a service contract and pay extra for it…in fact we dont have service contracts and only charge our standard published rates.
We dont have ‘fine’ print.